See how we help Big Brothers Big Sisters agencies eliminate manual work, improve volunteer communication, and get staff time back for what matters most.
Volunteers were missing interviews due to inconsistent staff follow-up. We built a 3-touch automated reminder system (48-hour email, 24-hour SMS, 2-hour SMS) that runs daily, pulls directly from Salesforce, and adapts messaging based on whether the interview is virtual or in-person. Staff no longer manually chase confirmations.
Volunteers approved and ready to be matched were going months without hearing from the agency. We built a 12-month automated engagement cycle with alternating texts and emails, personalized to each volunteer's contact owner. At months 6 and 12, staff get prompted for personal follow-up calls.
After a phone call, prospective volunteers were dropping off before completing orientation. We built a 21-day multi-channel nurture sequence: welcome email and text on Day 1, then strategic follow-ups on Days 5, 12, 15, and 18, with a staff close-out task on Day 21. The system tracks completion and stops messaging automatically.
Getting matched volunteers to complete annual update forms was a manual, time-consuming process. We built a 4-touch reminder sequence (Days 1, 3, 7, 10) across email and SMS with automatic completion detection. If a volunteer submits their form, reminders stop. Staff get a task only for non-responders.
Parents of children waiting for a Big were left without updates for months. We built a 12-month SMS engagement cycle for parents and guardians, with personalized messages, rotating templates, and scheduled check-ins at 3, 6, 9, and 12 months. The 12-month mark triggers virtual interview scheduling with staff-specific routing.
The agency had no systematic way to gather feedback after completing the matching process. We built a 5-touch survey reminder sequence across email and SMS over 20 days, with branded templates and automatic completion tracking. If a volunteer submits the survey, all future reminders are suppressed.
Every one of these solutions started with a single conversation. Let's talk about what's slowing your team down and how we can fix it.
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