BBBS of Greater Chattanooga
“”
Russell has been an invaluable person when it comes to my job responsibilities, revolutionizing my approach to work through AI and automation. By understanding my pain points, he expertly leveraged AI to handle tedious tasks, freeing me to focus on more strategic tasks. This innovative approach has not only increased my efficiency but also cut my work time significantly, allowing me to accomplish more in less time.
Kim Weiss, BBBS
Volunteer Enrollment Process Automation
For the Big Brothers Big Sisters of Chattanooga, we automated the volunteer mentor signup process. Our goal was to create a streamlined, consistent experience while maintaining the organization's personal touch. We began by mapping their existing process, identifying key interactions for both volunteers and staff. From there, we pinpointed automation opportunities and designed an efficient, user-friendly workflow.
Process Mapping Session (In-Person)
Here's a simplified overview of the automated volunteer journey: Volunteers register for an information session, attend, and receive personalized reminders based on their next steps (e.g., application completion). Once the application is submitted, they receive a clear outline of remaining steps with personalized links. Throughout the process, they receive weekly progress updates. This core flow is supported by additional automations that streamline specific tasks and provide timely notifications.
Info Session Automation.
Our project implementations are driven by the McBride Method's core values, ensuring exceptional results:
Time is Precious:
By automating repetitive tasks, we empower staff to reclaim valuable time, allowing them to concentrate on strategic and impactful initiatives.
Always-On Support:
We provide volunteers with 24/7 access to the enrollment process, capitalizing on their initial motivation and enabling seamless progression, regardless of the time or day.
Quality and Consistency:
We deliver a standardized, high-quality experience through consistent and clear messaging, eliminating ambiguity and ensuring clarity.
People First:
We prioritize human connection by delivering all automated communications through the Enrollment team's accounts, facilitating direct interaction and personalized support.